Returns & Exchanges
At DOONAILS, we want you to be completely satisfied with your manicure results, which is why we offer a 30-day return policy for all products in their original, unused condition. If your starter kit or dipping powders aren't the perfect fit for your beauty routine, we're here to help make it right.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the unused beauty products in their original packaging, ensuring all liquids are tightly sealed to prevent leaks during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing